When considering a purchase, people work through various concerns. In the end, they all boil down to one question. “How do I know I’ll be happy with my purchase?”
Here is where you’ll find all the answers to that exact question. We know the radios are great, so we’ve put a few things in place to make sure you continue to experience all the benefits of their performance.
5 year standard warrantyHaving a warranty on a new, carrier-grade microwave radio for five years is a long time. In fact, it’s FOUR YEARS longer than the current industry standard.
Why five years? Because it demonstrates the reliability of the SAF Australia radios. SAF radios are designed and manufactured in the EU with key elements done by hand.
24/7 phone supportWorried about installation issues or updates? You don’t have to be. Our specialist technicians are there to support you with years of expertise whenever you need it…at no cost.
They’re Australian-based at our head office in NSW, so you can call and chat with a local team member anytime.
When you buy radio equipment, you expect it to perform. That’s why SAF Australia radios include FREE firmware updates for the life of the radio.
Since these radios last a really long time, we carry spare parts and perform repairs on models for a minimum of 10 years after your purchase.
Watch this tutorial to learn all the information about line of sight verification using SG Compact. In it you can find the basics of line of sight, step by step guide of how to detect it and what tools you will need to get the job done. Whether you have many years of experience in this industry or you are completely new to it – this guide can help you get the answers that you have been looking for.
A short animation about the Spectrum Copact’s adventures. Dr.Interference tries to destroy City’s wireless network by disaligning the antennas, but the Engineer teams up with little Spectrum Compact Superhero to prevent the disaster! For more information about Spectrum Compact and its superpowers, visit Spectrum Analyser
For the first 12 months following your purchase, we will send you a replacement radio within 24 hours
Only available to customers in Australia. For an additional cost, SAF Austrlaia customers may acquire the right to a “Next Day Replacement” (NDR) Service for certain products. A Replacement radio will ship within 24 hours of SAF Australia acceptance of a radio fault at zero cost if the fault is determined to be caused by a manufacturing issue.
If the damage to the radio is determined to be from a non-warranty cause (improper installation, act of God, deliberate damage, etc.) the customer accepts responsibility for the cost of repairs plus 20% of the purchase price of the replacement radio. If the returned radio is not faulty, the customer will be responsible to pay 20% of the purchase price of the replacement radio.
Customers using the NDR service must return the faulty radio to the SAF Asutralia within five business days at their cost. NDR terms and conditions are in effect from the day of radio receipt. NDR Service is accessible upon payment of corresponding invoice. The service applies to radios only and excludes antennas and accessories.
